Cancellation & Refund Policy

Last Updated: March 30, 2026

Important: This is a general cancellation and refund policy. Each product or service may have specific cancellation terms, refund eligibility, and procedures. Please review the cancellation and refund terms for each product you subscribe to, as product-specific terms take precedence over these general terms.

1. General Policy

Coding Protocols Private Limited ("Company", "we", "us", or "our") strives to provide excellent service and customer satisfaction. This Cancellation & Refund Policy outlines the terms and conditions for canceling services and requesting refunds.

Please note that cancellation and refund terms may vary by product or service type. This policy provides general guidelines, but specific terms for each product or service are detailed in your service agreement or product-specific documentation.

Always check product-specific terms: Before subscribing to any service, please review the cancellation and refund terms specific to that product, as they may differ from these general terms.

2. Subscription Cancellation

2.1 How to Cancel

You may cancel your subscription at any time through:

Account Dashboard: Log into your account and navigate to the subscription/billing section to cancel
Stripe Customer Portal: Access your Stripe customer portal (if available) to manage and cancel subscriptions
Email: Send a cancellation request to support@codingprotocols.com with your account details
Product-Specific Methods: Some products may have specific cancellation methods in their documentation

Note: Cancellation requests must be submitted before your next billing cycle to avoid being charged for the upcoming period.

2.2 Cancellation Effective Date

Cancellation requests are typically processed within 1-3 business days. The effective date of cancellation depends on:

The type of service or product
Your current billing cycle
Product-specific cancellation terms

Product-Specific Terms: Some products may have immediate cancellation, while others may require notice periods. Please refer to your product-specific terms.

2.3 Post-Cancellation Access

After cancellation, your access to the service will typically continue until the end of your current billing period, unless otherwise specified in your service agreement or product-specific terms.

Some products may provide immediate termination or extended access periods. Please check your product-specific documentation.

3. Refund Eligibility

Refund eligibility depends on several factors:

3.1 Subscription Services (SaaS Products)

For subscription-based SaaS products:

14-Day Money-Back Guarantee: Full refunds are available if cancellation occurs within the first 14 days of the initial subscription, provided you have not exceeded reasonable usage limits
Annual Subscriptions: Refunds may be prorated based on unused time if cancellation occurs after the initial 14 days but within the first 30 days
Monthly Subscriptions: Generally non-refundable after the first billing cycle, except within the 14-day guarantee period
Usage-Based Refunds: If you have consumed significant resources or exceeded usage limits, refund eligibility may be reduced or denied
Product-Specific Terms: Each SaaS product may have different refund windows and eligibility criteria

Check Product Terms: Each subscription product may have different refund windows and eligibility criteria. Please review the specific terms for each product you subscribe to.

3.2 One-Time Services

For one-time services (consulting, setup, migration, etc.):

Refunds are generally not available once work has commenced
Partial refunds may be considered on a case-by-case basis if services are not delivered as agreed
Deposits may be non-refundable as specified in your service agreement

3.3 Non-Refundable Items

The following are typically non-refundable:

Services already rendered or delivered
Setup fees and one-time charges (unless specified otherwise)
Third-party costs and fees
Services canceled after the refund eligibility period

4. Refund Process

4.1 Requesting a Refund

To request a refund, please:

Contact our support team via email at support@codingprotocols.com
Provide your account information and reason for refund request
Include any relevant documentation or details
For product-specific refunds, follow the process outlined in your product documentation

4.2 Refund Review

All refund requests are reviewed on a case-by-case basis. We will:

Review your request within 5-7 business days
Verify eligibility based on our policy and your service agreement
Consider product-specific refund terms
Notify you of the decision via email

4.3 Refund Processing (Stripe)

If your refund is approved, we will process the refund through Stripe:

Refunds will be processed to the original payment method used for the transaction
Stripe typically processes refunds within 5-10 business days
You will receive a confirmation email from us and from Stripe once the refund is initiated
The refund will appear on your bank or credit card statement within 1-2 billing cycles
Processing times may vary depending on your financial institution and payment method
For subscription refunds, any prorated amounts will be calculated and refunded accordingly

Note: Stripe handles all payment processing and refunds. We do not have direct control over the speed of refund processing once initiated through Stripe.

5. Product-Specific Terms

Different products and services may have specific cancellation and refund terms:

5.1 Consulting Services

Consulting services typically follow project-specific agreements. Cancellation and refund terms are outlined in your consulting agreement.

5.2 Managed Services

Managed services may have minimum commitment periods and specific cancellation notice requirements. Please refer to your managed services agreement.

5.3 SaaS Products

Each SaaS product may have its own cancellation and refund policy. Please review the terms for each product you subscribe to.

5.4 Custom Solutions

Custom solutions and implementations follow terms specified in your project agreement. Cancellation and refund terms are typically project-specific.

6. Special Circumstances

6.1 Service Failures

If we fail to deliver services as agreed due to our error, you may be eligible for a full or partial refund. Please contact us immediately to discuss resolution options.

6.2 Billing Errors

If you believe you have been charged incorrectly, please contact us within 30 days of the charge. We will investigate and provide a refund if an error is confirmed.

6.3 Force Majeure

In cases of force majeure events that prevent service delivery, refund terms will be determined on a case-by-case basis in accordance with applicable law.

7. Chargebacks and Disputes (Stripe)

If you have concerns about a charge, we strongly encourage you to contact us directly at support@codingprotocols.com before initiating a chargeback or dispute with your payment provider or through Stripe. We are committed to resolving issues amicably and promptly.

7.1 Chargeback Process

If you initiate a chargeback through your bank or credit card company:

Stripe will notify us of the chargeback and provide relevant transaction details
We will review the chargeback and provide evidence to Stripe if we believe the charge is valid
Your account may be temporarily suspended pending resolution of the chargeback
If the chargeback is resolved in our favor, your account may be permanently suspended
Repeated chargebacks may result in permanent account termination

7.2 Stripe Disputes

Stripe provides a dispute resolution process. If you file a dispute through Stripe:

We will be notified and given an opportunity to respond with evidence
Stripe will review the dispute and make a decision based on the evidence provided
Dispute resolution typically takes 7-14 business days
Both parties will be notified of the outcome

7.3 Account Impact

Chargebacks and disputes may result in:

Immediate suspension of your account and access to Services
Inability to create new accounts or subscribe to Services in the future
Additional fees or penalties as allowed by law

7.4 Resolution

We will work with you and Stripe to resolve any disputes fairly. Please contact us first to discuss any billing concerns, as we can often resolve issues without the need for chargebacks or disputes.

8. Changes to This Policy

We reserve the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting on this page.

Material changes will be communicated to active subscribers via email or through your account dashboard. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Product-Specific Changes: Changes to product-specific cancellation and refund terms will be communicated according to the notification methods specified in your service agreement.

9. Contact Information

For questions about cancellations or refunds, please contact us:

Coding Protocols Private Limited

Address: Raebareli, Uttar Pradesh, India - 229404

Email: support@codingprotocols.com

Website: https://codingprotocols.com